Right Resources: Qualified, Licensed, and trained caregivers in all categories
Right Cultural Adaption: To ensure that the client and the family is comfortable with our staff, the agency administrators inquire about any specific cultural needs and trains the worker appropriately prior to serving.
Example: Bilingual Staff speaking different languages: Indian languages, Korean, Spanish
Timely Service: Minimizing Missed visits. Schedule per the client's convenience
Right skills: By identifying the needs in the community and for clients, the agency enhances its skills by training and staff augmentation.
There are several patient testimonials to the successful execution of the services provided. Client and care giver provide constant feedback and Customer Satisfaction level constantly monitored.
Right Resources + Right Cultural Adaption + Right Time + Right Skills = Successful Execution
Agility Home Care Services has a dedicated staff and available personnel that are uniquely suited to taking care of each individual case with special regard to cultural and ethnic backgrounds. We work with each of our cases to strike the appropriate balance to achieve the best outcome possible in patient care. We match our patients with nurses that are trained or are fluent in the patients' language(s). This approach provides us with the ability to shrink the large communication gap, which can be a potential hindrance while dealing with patients from various cultures. Employees are cross trained and oriented to serve a diverse population. Our goal is to provide culturally and linguistically appropriate patient care. We help achieve accurate and effective communication between patient and staff, which is the fundamental component of patient care.
How Agility Home Care Services is making a difference in the community:
We were approached by Patient A's family to help improve his/her condition. Patient A was a member of Asian community and fluent in an Indian (South Asian) language and Swahili. Patient A had recently moved and the family faced managing Patient A's condition due to a communication problem with their current home-care agency due to a language barrier. Thus, the family asked Agility Home Care Services to take over. Agility Home Care Services carefully studied the case and matched the patient with a nurse, who was fluent in the language of Patient A, and administrators, who understood the cultural/ethnic background of the family and were also fluent in one of the languages spoken by the patient. There was a dramatic improvement in the situation. Due to better communication between Patient A and the administrators and nurses of Agility Home Care Services, the nurses of Agility Home Care Services were successfully able to provide better medication management and other key services to the patient. There was a considerable improvement in movement (Patient A was able to walk around with ease in her /his own house, unlike before), balance (gait), skin conditions, food-intake, and in performing basic daily living activities. Today, Patient A is happy, active and is even ready to travel for a family wedding in Europe.
Agility Home Care Services was approached by Patient B's family to help take care of the patient from a hospice facility with acute health conditions. The family thought that due to common cultural backgrounds between the family and the agency administrators, the nurses could perform patient-teaching in the best manner required and also, help teach the family how to follow up on the care plan and reach the patient care goals in the appropriate manner. DMS administrators were in constant touch with the patient and the family to help coordinate and communicate about the services needed. DMS staff and the nurses worked as a team with the family to provide information and other help necessary with getting the hospital bed and other required medical equipment for patient care, even though it fell outside the scope of services provided. DMS went above and beyond what was required to insure that our patients will always get the best care possible. This helped Patient B stay at home with family instead of a hospice-care facility. Whenever needed, DMS staff provided skilled nursing services at immediate notice for catheter care and evaluation of Patient B's day-to-day health conditions. The family was highly satisfied with the services provided by DMS and personal touch given by our caring staff and personnel.
Today, Agility Home Care Services is continually being approached by the members of the community as well as case managers from physician offices and clinics to provide services to individuals from the diverse cultural backgrounds. Our team, which comprises of multi-lingual staff and nurses, is expected to shrink the communication gap between nurses and patients, ensuring that problems could be better understood and patient cooperation and service acceptance rate would improve.
Our staff always prides itself in establishing a good line of communication with the patient and the patient's family, leading to better and improved outcomes. We provide healthcare - with a personal touch.